Career
Here are the current openings:
Job Title: Customer Relationship Executive
Job Location: Guwahati
Job Summary:
A Customer Relationship Executive is responsible for maintaining and enhancing the relationship between a company and its customers. This involves communicating with customers, addressing their needs and concerns, and ensuring their satisfaction with the company’s products or services.
Key Responsibilities:
- Establish and maintain positive relationships with customers through regular communication, including phone calls, emails, and in-person meetings.
- Address customer inquiries, concerns, and complaints promptly and professionally.
- Understand and effectively communicate the company’s products and services to customers.
- Provide customers with accurate and relevant information about products or services, pricing, and availability.
- Manage customer accounts and maintain accurate records of customer interactions.
- Identify opportunities to upsell or cross-sell products or services to existing customers.
- Collaborate with internal teams, including sales, marketing, and product development, to ensure customer needs are met.
- Conduct customer satisfaction surveys and use feedback to improve the customer experience.
- Keep up-to-date with industry trends and best practices for customer relationship management.
Requirements:
- Bachelor’s degree (minimum).
- 1-3 years of experience in customer service or customer relationship management.
- Excellent communication skills, both verbal and written.
- Strong interpersonal skills and ability to build rapport with customers.
- Attention to detail and ability to manage multiple tasks simultaneously.
- Proficient in Microsoft Office and customer relationship management software.
- Ability to work independently and as part of a team.
- Must be from Guwahati, or willing to relocate to Guwahati.
Job Title: Outreach Specialist
Job Location: Guwahati
Job Description:
We are looking for an experienced Outreach Specialist to join our team. The Outreach Specialist will be responsible for developing and implementing outreach strategies to increase the visibility and engagement of our organization in the community.
Key Responsibilities:
- Develop and implement outreach strategies to engage with potential stakeholders
- Build and maintain relationships with community partners, organizations, and individuals
- Coordinate and participate in outreach events and activities
- Collect and analyze data to measure the effectiveness of outreach efforts and make recommendations for improvement
- Collaborate with internal teams to ensure consistency in messaging and branding
Requirements:
- Bachelor’s degree (minimum).
- At least 2 years of experience in outreach or community engagement (preferred).
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Experience in event planning and execution.
- Knowledge of data analysis and reporting.
- Ability to prioritize and manage multiple projects and deadlines.
- Must be from Guwahati, or willing to relocate to Guwahati.
Job Title: Executive Assistant
Job Location: Guwahati
Job Description:
The Executive Assistant is responsible for providing administrative support to the CEO. The role requires a highly organized, detail-oriented individual with excellent communication skills and the ability to work independently.
Key Responsibilities:
- Act as a liaison between the CEO and internal/external clients.
- Manage and maintain the executive’s schedule, including scheduling appointments and meetings.
- Prepare and edit correspondence, reports, and presentations.
- Coordinate travel arrangements and expense reports.
- Handle confidential and sensitive information in a professional manner.
- Prepare and distribute meeting agendas and minutes.
- Coordinate and manage special projects as assigned.
- Provide general administrative support to the executive team.
Requirements:
- Bachelor’s degree (minimum).
- Minimum of 1 years of experience as an executive assistant or similar role (preferred).
- Strong written and verbal communication skills.
- Advanced proficiency in Microsoft Office Suite.
- Strong organizational and time management skills.
- Ability to work independently and handle multiple tasks simultaneously.
- Strong attention to detail and ability to maintain confidentiality.
- Must be from Guwahati, or willing to relocate to Guwahati.
- Should be married (preferred).